Company 18 · EDI research
Artika
Home décor / omnichannel supplier
Public signal
The official returns page names Costco, Home Depot, and Amazon as retail partners whose returns those retailers handle. The official CEO page names Marc Couture in Montreal and a 20-country, 300-product line from Saint-Laurent. That is a first-party retailer-and-marketplace conversation, not a vendor NetSuite migration pitch.
What they do / scale evidence
Official CEO page: Marc Couture co-founded Artika in 2007 and is CEO; the company develops and distributes home-improvement products to more than 20 countries across four continents; 300-product line; Canada's Best Managed Companies year after year; 50-plus patents. Official footer/contact: 800 boulevard Hymus, 3e étage, Saint-Laurent, Quebec H4S 2G1.
EDI offering / current environment
Official returns: Costco, Home Depot, and Amazon purchases go back to those retailers. Official CEO: Marc Couture, CEO & Co-founder, Montreal; 20-plus countries; 300-product line; Artika Smart / IoT. Official address: 800 boulevard Hymus, 3e étage, Saint-Laurent, Quebec H4S 2G1. A third-party Twenty20 Systems page still describes Dynamics NAV to NetSuite and a 56-week marketplace/EDI rebuild; treat that as an incumbent footnote only. Official Artika Pro also names warehouses in Montreal, Tacoma, and Columbus, dedicated Account Managers, and pro@artika.com.
Likely problem
Retailer and marketplace orders that still need a person after they leave Saint-Laurent, especially when Costco, Home Depot, or Amazon owns the return.
Who they serve / likely owner
CEO & Co-founder, or the unnamed owner of retailer and marketplace order exceptions.
Tangentia angle
Qualify the official retailer/marketplace split and the Saint-Laurent hub. Open on first-party returns and CEO language. Do not open with the Twenty20 NetSuite success story.
Opening question
“Your official returns page names Costco, Home Depot, and Amazon as retail partners whose returns they handle themselves—where do those retailer and marketplace orders still need a person after they leave 800 boulevard Hymus in Saint-Laurent?”
Opportunity / relationship context
Open on the official Costco / Home Depot / Amazon return split and named CEO. Ask where retailer and marketplace orders still need a person. Use the Twenty20 case only as an incumbent-signal footnote.
Focused person
No current verified person found. The research gap is intentionally visible.
Sources · observed Current official returns page; observed 2026-09-18
Official returns — Costco, Home Depot, Amazon handled by those retailersofficial-site · supports: The official returns page names Costco, Home Depot, and Amazon as retail partners whose returns those retailers handle. The official CEO page names Marc Couture in Montreal and a 20-country, 300-product line from Saint-Laurent. That is a first-party retailer-and-marketplace conversation, not a vendor NetSuite migration pitch.Official CEO — Marc Couture, 20 countries, 300-product lineofficial-site · supports: Official CEO page: Marc Couture is co-founder and CEO; Artika started in 2007; distributes to more than 20 countries across four continents; 300-product line; Canada's Best Managed Companies year after year; 50-plus patents; resides in Montreal, Quebec.Official contact — Saint-Laurent HQofficial-site · supports: Official contact and footer: 800, boulevard Hymus, 3e étage, Saint-Laurent, Quebec, Canada H4S 2G1.Official About — home lighting designofficial-site · supports: Official About page is the company story surface on artika.com. Use with the CEO and returns pages; do not treat the storefront home as the reason for the call.Official Artika Pro — Montreal, Tacoma, Columbus warehousesofficial-site · supports: Official Pro page names warehouses in Montreal, Quebec; Tacoma, Washington; and Columbus, Ohio; dedicated Account Managers; and pro@artika.com. The same page also says shipping comes from five North American distribution centres. Use with the returns opener; do not reopen Twenty20.Official sales agents — USA/Canada reps and pro@ inboxofficial-site · supports: Official agents page: representative agencies covering the USA and Canada work with electrical distributors, designers, and engineers on multi-family lighting. Inquiries go to pro@artika.com.Official Artika Pro About — developers, distributors, designersofficial-site · supports: Official Pro About: lighting for multi-family, hospitality, and large renovations; tailored for developers, distributors, and designers.Official Pro contact — Saint-Laurent HQ and pro@official-site · supports: Official Pro contact: 800 Hymus Blvd, 3rd Floor, Saint-Laurent, Quebec H4S 0B5; +1 866 661-9606; pro@artika.com. Consumer/contact footer on artika.com uses H4S 2G1 — keep both as official copy.Incumbent signal — Twenty20 Systems marketplace/EDI case studyresearch · supports: Third-party vendor page describes Dynamics NAV to NetSuite and a 56-week marketplace/EDI rebuild compressed to 25. Observed HTTP 200 on 2026-09-18. Use only as an incumbent footnote, not the sales opening, and do not treat the NetSuite migration as current first-party fact.Official company websiteofficial-site · supports: Company identity and website evidence.Company LinkedIncompany-linkedin · supports: Company identity and public organization context.